Contact Us
Get in Touch with the American Casinos Team
Whether you have a question about one of our reviews, spotted something that needs updating, or want to flag a concern about responsible gambling resources, we're here to help. This page covers the best ways to reach us and what to expect when you do.
How to Reach Us
The quickest way to contact the American Casinos editorial team is by email. We review all incoming messages and aim to respond within two business days.
- General enquiries: [email protected]
- Editorial corrections or factual feedback: [email protected]
- Partnership or affiliate enquiries: [email protected]
Please include as much detail as possible in your message — the page you're referring to, the casino in question, and the nature of your query. This helps us route your message to the right person and respond more quickly.
What We Can and Cannot Help With
American Casinos is an independent comparison and review website. We research and publish information about online casinos available to residents of the United States, but we do not operate any gambling services ourselves. That means there are some things we are well placed to help with, and others that fall outside our scope.
| We can help with | We cannot help with |
|---|---|
| Questions about how our reviews and ratings work | Account issues at individual casinos |
| Factual corrections or out-of-date information on our site | Disputes over deposits, withdrawals or bonuses |
| Responsible gambling signposting and resources | Processing refunds or payments on behalf of operators |
| General questions about how online casinos work in the US | Legal or financial advice specific to your situation |
| Partnership, media or affiliate enquiries | Decisions made by casino operators or their support teams |
If your query is about a specific casino — an account, a withdrawal delay or a bonus dispute — please contact that casino's customer support team directly. We have no access to individual account data and cannot intervene on your behalf.
Editorial Independence
American Casinos operates as an independent affiliate website. Some of the casinos we review pay us a commission if a reader signs up through one of our links. That commercial relationship does not influence which sites we cover, how we rate them, or what we write about them. Our editorial assessments are based on independent research and review, and commission does not buy a higher position in our rankings.
You can read more about how we work on our About Us page.
Responsible Gambling Resources
If you are concerned about your own gambling or that of someone you know, please do not wait to get support. Our responsible gambling guidance lists organisations and tools available to US residents, including self-exclusion programmes, spending-limit tools and free helplines. Reaching out early makes a real difference.
You can also contact the National Problem Gambling Helpline at 1-800-522-4700, available 24 hours a day, seven days a week. Gambling should remain an enjoyable form of entertainment. If it stops feeling that way, that is the right moment to seek help.
Legal and Compliance Matters
For questions relating to copyright, intellectual property, data handling or our Terms and Conditions, please use the general contact email above and mark your subject line clearly. We take compliance matters seriously and will respond as a priority.
Response Times
We aim to reply to all messages within two business days. During busy periods this may stretch slightly, but we read every message we receive. If you have not heard from us after five business days, please feel free to follow up — occasionally emails are caught by spam filters.